The 2000 GO INSIDE
ISP Report for January

by David Boles

January 1, 2000

Welcome to the first Go Inside Magazine Internet Service Provider (ISP) Report for the year 2000!  America Online is this month's top choice of our select Premier Members.  America Online's impressive speed and membership means that it is a top meeting place for communities, family and informal interaction.  Each month there are thousands of data pinpoints that must be scored, processed and presented to you here in a readable form so we can present the yearly and monthly ISP winners.  

We here at Go Inside use the internet daily and daylong in order to bring you, one of our beloved 2.5 million readers a month, the web of the world.  Beware that these rankings are subjective and, perhaps, even a little whimsical, but what "Best of" list isn't?  These ISPs are ranked on day in and day out reliability and performance in our Jederman end user experience. 

We take everything into account in these rankings... network connectivity, call drops, throughput, newsgroup robustness, ISP friendliness, willingness to help, intelligent tech support, avenues of support, network status online, problem reports online, speed of experience, extras, honoring end user privacy, ease of use and we give them all equal weight because only everything bound together builds the complete "internet experience" for you in the end.  Your mileage may vary from our rankings.  If so, be sure to let us know.

Here's how it works:  We have rotating pools of Go Inside Premier Members who track and report their experiences with various ISPs around the world each month.  They then fill out a form and send the results back to us for tabulation.  We then add those experiences with my experience and the experiences of the Go Inside masthead Editors.  We then total the results to come up with our monthly ISP Report.  

Here are some of the methods we use to regularly test our ISPs each month.  We can't get too specific, because we've discovered some ISPs shading their service to meet a certain set of criteria we used to publicly list here in order to bolster their Go Inside rank.  We do realize, however, that you need a bit of a blueprint as to how we're ranking our ISPs and this short task list should do that for you:

• ADSL Capability
• Technical Support Wait Time
• Connect on First Try
• Newsgroup Technical Support
• Opt-In SPAM blocking for Email
• Sustained 12 hour connections
• Download speed
• IRC Technical Support
• Dynamically Updated Web Page for Network Status
• Free Personal Homepage Space with at least 5 MB of server space
• Number of local, national and international POPs
• Fast Email Delivery and Receipt
• Newsgroup Robustness
• V.90 Support
• Multiple POP3 Email Addresses with one account
• ISDN Support
• *Truly* Unlimited Online Usage
• Multi-Session support
• Non-proprietary software connection
• Elapsed time between trouble report and acknowledgement
• Elapsed time between acknowledgement and final resolution

Be aware that some ISPs are regional and not national.  You can click on their hotlinked names to discover precisely where they are and what they offer.  We've taken into account the method and motivation, regionalization and service span of each ISP to make these rankings fair across the board in direct comparison with each other. 

We regret that, due to overwhelming interest from local, national and international Internet Service providers, we are unable to accept any new ISPs into the monthly Go Inside rankings at this time.  However, if you're an excellent ISP and would like to be on our waiting list for inclusion when another ISP dies or gets gobbled up, please touch this to find out how to participate. 

We assure you these rankings are a wonderful, monthly, snapshot of the warp and woof of the amazing "Web Experience" broadcloth.

Now?

Onward with the update!

The January 2000 Rankings

  1.  America Online
  2.  Concentric
  3.  TIAC
  4.  CTS  
  5.  Microsoft Network
  6.  Prodigy Internet
  7.  WebTV
  8.  @Home
  9.  ioNet
10.  Navix
11.  CRL
12.  RCN
13.  CWIX
14.  Southwestern Bell   
15.  FlashNet
16.  GTE
17.  US West
18.  AccuCom  
19.  AT&T Worldnet
20.  Bell Atlantic
21.  SkyNet  
22.  Pacific Bell
23.  Coastal Net
24.  CompuServe
25.  MindSpring 

America Online wins this month. America Online is a full-service ISP and they excel in speed, connectivity, email, internet surfing, newsgroups and chat.  We've presented America Online with this exclusive award you can see at the left.

If you want an ISP that is popular, fun and simple to use, then give America Online a try and tell 'em Go Inside sent you!  

As per usual, if you have any thoughts or feedback on these (or any other) ISPs, please touch my hotlinked name at the head of this article and share your experiences!

All year long we will tally the ISP winners for each month so we can award The Go Inside  ISP of the Year in December, 2000.  We will present the winner with the lovely award you see displayed at the right! 

Here's the final monthly win count for 2000 in alphabetical order:

The 2000 Tally for
GO INSIDE Magazine ISP of the Year!!!

(in alphabetical order)

America Online = 1

And that's it for now.  Be sure to join us again next month as we crack more of 2000 with your continued GO INSIDE Magazine ISP report!

Best Wishes,

David Boles
Publisher and Editor-in-Chief
Go Inside Magazine

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